Troubleshooting Tips: Home

Access issues can result from many different causes. Here are some of the most common DIY fixes:

Issue: Logging In

Valid Babson network username/password is required.  Please see the images below for the 2 different authentication procedures for library resources; 

The username for the authentication below is just your username, ex. rbabson1	The username for the authentication below is your full email address, ex. rbabson1@babson.edu
*If you see the error message below, you have used the incorrect username, see above.

 You will always be prompted to login via Babson College or using your Babson email credentials. Make sure you are accessing the database through the Horn library's homepage. Your URL should look similar to this: 

 Most databases are restricted to current students, faculty, and staff. For a list of resources available to alumni, please view our alumni guide.

Issue: Browser Issues

Babson databases work best with:

 If your current browser is not working, try another.

Issue: Cache and Cookies

• Cache- Caching speeds up browsing by storing site data, but discrepancies between cached and live versions can cause glitches. Clearing the cache updates content and resolves these issues.
• Cookies- Clearing cookies can be beneficial when a site behaves unexpectedly due to outdated or incorrect cookie data. By wiping cookies, you essentially start fresh, allowing the site to re-establish accurate settings and configurations.

 How to Clear the Cache and Cookies in Your Web Browser from the University of Iowa

images: Freepik.com