Troubleshooting Tips 

If none of the information in this guide helps to resolve the problem, please contact the Library:

Please be sure to include the following information:

If you get an error message about the certificate name not matching:

Contact the ITSD Support Center:

• Call 781-239-4357 (HELP),
• Email support@babson.edu, or
• Submit a Support Ticket.

If you change your password or the Support Center provides you with an updated username and password, there may be a delay before you are able to access the library's services.

Access issues can result from many different causes. Here are some of the most common fixes:

• Logging in: Valid Babson network username/password is required.
• Browser Issues:
  • Some of our resources only work in IE:
    • Thomson One Banker
    • ebrary
    • Simmons Choices 3
    • Gallante's Venture Capital and Private Equity Directory
    • Alternative Investment Program
    • Sourcebook America
  • Enable cookies in your browser. Click here for steps.
  • Enable popups: check your popup blockers, including your browser and any installed toolbars (Google, Yahoo, etc.). All popup blockers must be set to enable popups.
  • Update Adobe Acrobat Reader and your web browser - Internet Explorer, Netscape, or if using a Macintosh, Safari.
• Disconnect non-Babson Virtual Private Networks (VPNs).
• Laptop Issues:
  • Laptop users bringing laptops between work and home may have cookies that do not match their current location. Try restarting your laptop and/or deleting cookies (In IE, choose Tools > Internet Options and click Delete Cookies.)
  • On campus problems: check your laptop's campus network configuration with IT Support in Horn 220.

If you cannot connect to just one resource (vs. multiple resources) or can't connect to Babson's version, consider the following:

• The subscription limit on the number of simultaneous users may be reached. Try the resource again later.
  • Factiva: (10 users)
  • Oxford Art Online: (3 users)
  • Safari Tech Books Online: (2 users)
• Heavy Internet traffic may be timing out the connection - try again later.
• Vendor site may be down - notify the Horn Library Information Desk: 781-239-4596.
• If a Blackboard link, see Quick Help with Blackboard Links.