This is the "General Problems" page of the "Troubleshooting Tips" guide.
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Troubleshooting Tips  

Last Updated: Mar 29, 2012 URL: http://libguides.babson.edu/troubleshooting Print Guide RSS Updates

General Problems Print Page
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If Problems Persist...

If none of the information in this guide helps to resolve the problem, please contact the Library:


Please be sure to include the following information:

  • Browser,
  • Name of resource,
  • Specific steps taken,
  • Specific error messages seen,
  • Your location (home, work, etc.).
 

Certificate Error:

If you get an error message about the certificate name not matching:

  • IE: Click “Continue to this website (not recommended)”.
  • Firefox: Click OK.
 

Babson network username issues or updating your browser

Contact the ITSD Support Center:

If you change your password or the Support Center provides you with an updated username and password, there may be a delay before you are able to access the library's services.

 

General:

Access issues can result from many different causes. Here are some of the most common fixes:

  • Logging in: Valid Babson network username/password is required.
  • Browser Issues:
    • Some of our resources only work in IE:
      • Thomson One
      • ebrary
      • Galante's Venture Capital and Private Equity Directory
      • Local Market Audience Analyst from SRDS
    • Enable cookies in your browser. Click here for steps.
    • Enable popups: check your popup blockers, including your browser and any installed toolbars (Google, Yahoo, etc.). All popup blockers must be set to enable popups.
    • Update Adobe Acrobat Reader and your web browser - Internet Explorer, Netscape, or if using a Macintosh, Safari.
  • Disconnect non-Babson Virtual Private Networks (VPNs).
  • Laptop Issues:
    • Laptop users bringing laptops between work and home may have cookies that do not match their current location. Try restarting your laptop and/or deleting cookies (In IE, choose Tools > Internet Options and click Delete Cookies.)
    • On campus problems: check your laptop's campus network configuration with IT Support in Horn 220.

If you cannot connect to just one resource (vs. multiple resources) or can't connect to Babson's version, consider the following:

  • The subscription limit on the number of simultaneous users may be reached. Try the resource again later.
    • Factiva: (10 users)
    • Oxford Art Online: (3 users)
    • Safari Tech Books Online: (2 users)
  • Heavy Internet traffic may be timing out the connection - try again later.
  • Vendor site may be down - notify the Horn Library Information Desk: 781-239-4596.

Electronic Resources Librarian

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Jeanne Hebard
Contact Info
Horn Library
781-239-6405
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