Troubleshooting Tips

Access issues can result from many different causes. Here are some of the most common fixes:

• Logging in: Valid Babson network username/password is required. (see further information in box below)
• Browser Issues:
  • Enable cookies in your browser. 
  • Enable popups: check your popup blockers, including your browser and any installed toolbars (Google, Yahoo, etc.). All popup blockers must be set to enable popups.
  • Update Adobe Acrobat Reader 
• Disconnect non-Babson Virtual Private Networks (VPNs).
• Laptop Issues:
  • Laptop users bringing laptops between work and home may have cookies that do not match their current location. Try restarting your laptop and/or deleting cookies (See instructions below)
  • On campus problems: check your laptop's campus network configuration with IT Support in Horn 220.
• Deleting Cookies: ​​​​
  • ​Chrome- Click the Chrome settings icon (top right). Select Settings. Scroll down to Advanced and click arrow. Click Clear Browsing Data.  Top 4 boxes should be checked. Click Clear Browsing Data.
  • Internet Explorer- Choose Tools>Internet Options>Browsing History> check the box Delete Browsing History on Exit and click Delete.
  • Microsoft Edge- Click Edge More button (top right).  Click Settings.  Under Clear Browsing Data click "Choose What to Clear".  Check first 3 boxes.  Click "Clear".
  • Firefox- Click the Open Menu button (top right).  Click "History". Click "Clear Recent History".  Select "Everything" from dropdown.  Check first 5 boxes. Click "Clear Now".

If you cannot connect to just one resource (vs. multiple resources) , consider the following:

• The subscription limit on the number of simultaneous users may be reached. Try the resource again later.
  • Capital IQ: (only students enrolled in certain courses permitted to access)
  • Factiva: (10 users)
  • Oxford Art Online: (3 users)
  • SimplyAnalytics: (3 users)
• Heavy Internet traffic may be timing out the connection - try again later.
• Vendor site may be down - notify the Horn Library Information Desk: 781-239-4596.

Contact the ITSD Support Center:

• Call 781-239-4357 (HELP),
• Email support@babson.edu 

If you change your password or the Support Center provides you with an updated username and password, there may be a delay before you are able to access the library's services.

If you get an error message about the certificate name not matching:

If none of the information in this guide helps to resolve the problem, please contact the Library:

Please be sure to include the following information: